September 15, 2003 6:00 PM VeriSign Eyes Valuable 'Junk' Traffic
By David McGuire
washingtonpost.com Staff Writer
VeriSign Inc. today used its power as the operator of the "dot-com"
and "dot-net" Internet domains to redirect a torrent of valuable "junk"
Internet traffic away from Microsoft and America Online into its own proprietary
search page.
Once VeriSign finishes installing the system virtually any Internet surfer
in the world who enters an incorrect Internet address ending in .com or .net
into their browser will be funneled into the Mountain View, Calif.-based Internet
giant's newly christened "Site Finder" service. VeriSign expects to
complete the installation before midnight Monday.
VeriSign confirmed last week it was testing the system, rankling officials
at Microsoft and America Online, both of which lose a source of traffic -- and
revenue -- to their own in-house redirection pages.
At stake is control of a large amount of valuable Internet traffic. Every second,
somewhere in the world, someone types an incorrect address into their Internet
browser and gets bounced to a Web page he or she didn't want. VeriSign says
it handles more than 20 million incorrect queries every day.
Users often get the Internet's version of a wrong number, ending up at a site
with an address very similar to the one they were trying to reach. More often,
the result is the online equivalent of the "fast busy" signal -- a
page informing users that the site they requested can't be found. Users who
rely on Microsoft's Internet Explore were typically referred to a page that
offered the MSN Service's search engine as a tool for finding the correct Internet
address.
With Site Finder in place, Internet users who type incorrect addresses ending
in .com or .net will now be jumped to a VeriSign-controlled page. The page will
offer a search service, and VeriSign will generate a small amount of revenue
every time a user clicks on one of the "sponsored" links returned
by the search engine, VeriSign Vice President of Naming Services Ben Turner
said.
Two companies with ties to Yahoo Inc. are providing the technology and advertising
know-how to drive the new VeriSign service. Inktomi Corp., a search technology
company acquired by Yahoo in March, is one partner, while Pasadena, Calif.-based
Overture Services Inc., a major provider of paid placement services, is the
other. Yahoo announced its intent to acquire Overture in July.
Many Internet users may not notice much of a change, since the most widely
used Web browser (Microsoft's Internet Explorer) and biggest Internet service
provider (America Online) already redirect so-called "junk" traffic
to their own in house search pages. To the uninitiated, the VeriSign page looks
very much like Microsoft's redirection page, which also informs users that the
requested site can't be found, prompting them to use an MSN search box.
VeriSign's service will trump both AOL's and Microsoft's because Site Finder
operates the master registry of names ending in .com and .net and, as such,
is the ultimate arbiter of what Internet users see when they type an address
ending in one of those extensions.
The result could be a significant boon for VeriSign and a measurable hit for
the companies that stand to lose the typo traffic.
VeriSign's Site Finder could easily generate more than $100 million a year
in profits for the VeriSign, according to Mark Lewyn, the chairman of Reston,
Va.-based Paxfire Inc. Formed in 2003, Paxfire designs systems to redirect misspelled
Internet queries.
America Online spokesman Andrew Weinstein said today that the company is strongly
opposed to the VeriSign move, which it fears will undercut its ability to provide
its customers with what it considers the ideal search experience. A Microsoft
spokeswoman said last week that the company was monitoring VeriSign's plans
and was weighing its options. Both companies said that traffic from incorrectly
typed Internet queries was not a major source of revenues.
Matt Rosoff, an independent analyst with Kirkland, Wash.-based Directions on
Microsoft, said the amount of traffic MSN search gets from redirections is probably
considerably greater than Microsoft cares to admit, but he said the threat posed
by the VeriSign program to Microsoft's bottom line is minimal.
Microsoft is certainly monetizing the traffic that MSN search gets from users
who incorrectly type Web addresses -- earning a potential $100 million annually,
but Rosoff said that amount is a drop in the bucket for Microsoft, which is
expected to generate more than $30 billion in revenue this year.
Lewyn said that VeriSign could make even more money from the junk traffic if
it put advertising directly on the redirection page, but VeriSign's Turner said
the company opted for a simple add-free interface based on feedback from focus
groups.
"This simple design is what people found the most useful and the least
intrusive," he said.
The Internet Corporation for Assigned Names and Numbers (ICANN), which manages
the Internet's addressing system and oversees addressing companies like VeriSign,
had no comment on the VeriSign plan.
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